How do I register?
To register, simply click on the "register" button located in the bottom right corner of the Parent app home page. You'll need to provide your email address, which must match the one you've registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you'll be prompted to set up your password.

My email will not work when registering?
If your email address doesn't match the one registered with the School, please contact admin@st-francis.herts.sch.uk to update your details on the School’s system.

When registering my email, I didn’t receive a 6-digit code?
If you didn't receive a code, it's likely that your mobile number doesn't match the records held by the School. Please contact admin@st-francis.herts.sch.uk to update your details.

Where can I find the bus routes and timetables?

You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.

What if I would like an additional stop?
Our service can be flexible and additional stops can be added if there's enough demand and if they fit within the current routes. Feel free to contact us at stfranciscollege@studentsafe.com for assistance.

What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren't available, we understand exceptional circumstances may arise. Please email us at stfranciscollege@studentsafe.com for assistance.

If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child, no other student can take that seat.

If I cancel my booking after half a term, will I get a refund?
No.

How will I be invoiced?
The School will invoice parents for the service.

What if I need to amend my travel arrangements before the start of term?
Please email us at stfranciscollege@studentsafe.com, and we'll assist you.

What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn't arrived, contact the StudentSafe control centre on 01462 412870.

What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you'll need to arrange their journey to School and please notify us at stfranciscollege@studentsafe.com